RETURNS & REFUND POLICY

EXCHANGE & RETURN POLICY

  1. We accept exchanges and returns on non-sale items within 7 days of you receiving the shipment
  2. A reverse pickup facility from your shipping address is available free of cost
  3. Items must be marked as eligible for exchange and return on the product page

EXCHANGE & RETURN PROCESS

  1. To raise a request, email care@gehum.co.in or phone/WhatsApp us at +91-9795622099
  2. We will initiate a reverse pickup from your shipping address within 48 hours
  3. Re-use the original packaging, including the cloth bag, for proper care and protection
  4. Items must be in their original condition, with their labels and tags intact
  5. They must be unused and unwashed, unsoiled without any stains or damages
  6. Items returned, once verified at our facility, will be processed for an exchange or return
  7. Typically, it takes 10-15 days to complete your exchange or return request

  REFUND POLICY

  1. We issue a store credit for the full amount against all returns
  2. There is no reverse shipping fees levied on any return requests
  3. First time exchange for size or a different style/product is free
  4. Store credit is valid for a 1-year period from the date of issue
  5. Shipping fees and gift services (if any) are non-refundable
  6. Gift cards cannot be returned for their monetary value